20.04.2016. littleroyals.in Launch Minene in INDIA.
26.11.2015. littleroyals.in will Be At DCWA Exhibition In Delhi.

FREQUENTLY ASKED QUESTIONS

GENERAL QUESTIONS

Littleroyals is India's first website that is focussed on providing technically the best footwear for the needs of little children. Additionally, with every purchase, one can be assured of our 4 Pinky Promises that includes our Best Price, Technical Shoes, a Fashionable & Fun Collection and Ethical and Social Responsibility Promise, all of which we assure on every purchase made on our website. So go ahead find that perfect shoe for your little ones!

With every purchase you can be sure of the 4 pinky promises we give to all our customers:

  • 1. Best Price Promise - We guarantee the best final price for the product delivered to your door or we'll give you double of the difference. T&C apply.
  • 2. Technical Shoes Promise - You can be 100% sure of the product purchased on our website as we only offer products from brands that make technical footwear keeping a child's foot needs in mind.
  • 3. Fashionable and Fun Promise - We are focused on bringing a collection that's fun, diverse and consistent with latest fashion trends from around the world. Find a multitude of colors and many styles in our offering!
  • 4. Ethical and Social Promise - We strive to operate in an ethical and socially responsible manner to ensure we help create a better world for the feet of little royals as they grow.

Step 1 - Please be sure that the price you are comparing is inclusive of shipping, taxes and duties to get the product to your delivery address in India.

Step 2 - Contact our customer service team via email (care@littleroyals.in) quoting your name and order reference number.

Step 3 - Highlight where you have seen the product at a lower price. Please ensure that you can provide up-to-date and complete information, for example a live weblink, a copy of newsletter or screenshot of the page.

Step 4 - We will then check full details of the product, the selling price, duties, taxes and delivery and notify you if we agree price match.

Step 5 - We will then refund the difference plus an additional value of the difference found.

We ONLY match our price promise for online competitors. This does not include websites such as ebay and amazon.

When making a claim please ensure that the products are identical in size, brand, style and color and the product is available and in stock on the competitors site.

Our Best Price Promise does not apply to flash sales and we are unable to match competitors in adminstration or closing down.

This offer does NOT apply to sale products or promotional offers.

YES, you should definitely sign up as a Littleroyals member. There are many benefits of doing so. Please find a list of benefits below:

  • Personalised shopping experience based on your the age and gender of your children.
  • Faster and easier check out.
  • Check the status of your orders
  • View your previous orders
  • Start on becoming a Privileged Member and enjoy special perks offered to Privileged Member. (See Privileged Member for more info of benefits).
  • Browse and change your personal information

  • Special offers on products
  • First access to exclusive footwear with limited inventory
  • Free Shipping.
  • Option to book a home visit to with a selection of upto 5 styles to experience the product before buying (currently in the NCR area only)

Creating an Member account with us is easy and free. To create an account now simply click here and follow the instructions on Sign Up page.

This usually can happen because of 2 reasons. The email address or password was entered incorrectly.

Incorrect email: On sign-up you will be sent an email asking for confirmation in the email address you have used during sign-up. You must retrieve this email and click the confirmation link to activate your account. If you enter the wrong email address, you will not receive the confirmation mail in your mailbox. If you do not receive the confirmation email within 2 hours of signup, please email at care@littleroyals.in

Forgotten Password: If you have forgotten your password, enter your email address _________ here and your password will be emailed to you.

Yes, we have gift cards. Please click here to buy a gift card to find out more information about the gifting options we offer.

On any product page, scroll down and you will find our write a review section. Please fill out all fields to complete the review. Reviews are subject to site approval and thus will only be published once they are reviewed a member of our staff.

You can email us at care@littleroyals.in or alternatively you can also unsubscribe from the mailing list by clicking unsubscribe at the bottom of the emails you receive from us.

Place all of the items in your shopping cart and proceed to checkout.

Under Your Payment Information, find the box labeled "Voucher Code".

Enter your code in the box and click "Apply”

We are sorry that you were not able to complete your order. The selection on Little Royals is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your cart. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.

To be able to give you the special prices that we do, we import the collection in bulk. If an item is out of stock it means we have sold out on that particular style/product. If you send us an email detailing the style/size and color of the product you are interested in we will make sure to update you when fresh stocks arrive if we replenish that particular product.

PAYMENT AND SECURITY

Yes! littleroyals.in understands that the safety of your personal information is extremely important to you. Our payment gateway uses world class encryption technology while saving your card information on highly secure systems. Our payment gateway’s systems have passed stringent security audits like PCIDSS (Payment Card Industry Data Security Standards) conducted by industry experts, to ensure that your card information stays safe and protected at all times.

We are in the process of getting our payment gateway implemented. Once done, we would accept payments from all Credit and Debit Cards (Master Card, Visa, Maestro, American Express). We currently also support 53 Net banking options. Until the payment gateway is implemented, we offer the payment option of Cash on Delivery (COD).

A : If you prefer to make a payment at the time of delivery, we offer a convenient cash-on-delivery (COD) payment option. However, the maximum order value for cash-on-delivery is Rs.15,000. Please note that since (COD) is a special service where your order is shipped without any advance payment, we may be forced to discontinue the option in your account should you fail to accept your COD parcel when it is delivered to you. Also, please note a additional charge of Rs. 150 is applied on COD orders.

COD is a service that is limited to specific zip codes that our courier partners accept and so it might be the case that your shipping address does not qualify for COD.

SHIPPING

littleroyals.in utilizes the services of various reputed courier companies. Some of the partners we have are FedEx, DTDC and GoJavas.

Shipping is free for all orders with a value greater than Rs. 1500/-. For orders of less than Rs. 1500, we charge a flat rate of Rs. 100.

We aim that your order should reach you within 3-5 days after it has been dispatched from our warehouse at the very latest. However, delivery time can be dependent on your location.

Your order will ship out from our warehouse within 24-48 hours after the order has been placed.

RETURNS

If you are not 100% satisfied with your purchase from Little Royals you can return your item(s) for as per our Returns Policy which can be found here www.littleroyals.in/returns (Returns must be unworn, in the state you received them, and in the original packaging.)

Once your returned item has been received by us and it adheres to our return policy we will initiate the refund immediately. It should take 7 working days for the refunded amount to reflect in you bank. Please click here find more information on the time it should take you for your refund.

Orders with Gift Certificates/Gift Cards as payment will be refunded back to a Gift Certificate for your convenience. New Gift Certificate codes will be emailed to your email address on file.